Information about Us
Manual Therapy London is a booking service platform via our Website or App which allows Independent
Therapist provide a variety of therapy treatments.
Our website or app allows you to book and pay for the services that are provided by Independent
Our website is https://manualtherapistlondon.co.uk/ and our address Cowork Hub Newcombe House 43
– 45 Notting Hill Gate London W11 3LQ
Our Contact Number is 02078594767
Our company Manual Therapy London Limited is registered in England, registration number 10662539
Information about Manual Therapy London
By using our website, phone application or phone booking service you agree to abide by the following terms
Manual Therapy London is a booking service for a variety of massage therapy treatments that are
performed at your home, office or hotel by Independent Therapists. Our website or app allow you to book
and pay for the services that are provided by Independent Therapists and not by us. The provision of the
services is the responsibility of the therapist that provides them.
Manual Therapy London is a platform for massage therapists to advertise their services and for customers
to select and book those services.
Your Therapist is responsible for providing the Services to you and you have a direct contract between you
and the Therapist concerning the provision of Services. This contract does not include us. You and the
Therapist are responsible for any taxes arising as a result of the Service.
We review applications, conduct interviews and undertake other checks of the Therapist’s with some of
this process reliant on information. You acknowledge that we do not and cannot guarantee the
accurateness or completeness of such checks, whether conducted by us.
All our Therapist’s are Self-employed which means we are not responsible for the Therapist by any means.
The Therapist has her/his own Insurance and is responsible if anything may happen during the treatment
e.g. Alergy, Injury. We at Manual Therapy London are not responsible by any means.
We only connect you to the Therapist and Services they can provide to your premises
Manual Therapy London provides a platform that connects Independent Therapists offering a broad range
of massage services and customers seeking to book those services. Massage services are provided by
Independent Therapists and not by us. Manual Therapy London is only responsible for arranging the
booking and collecting the payment for the booking and we have been appointed by the Independent
Therapists to act as a commercial agent to do so.
By using our website and app you accept these Terms and Conditions and acknowledge that we are not
liable to you for any damages or claims in relation to the massage services you book through us. We may
act as an intermediary between you and the Independent Therapist to assist in resolving any such issues
Manual Therapy London website and app display content for general information only and this content
does not intend to offer advice or guidance of any kind. We do not offer nor are we qualified to offer any
medical advice or treatment. Any information that contains medical terms such as “Therapy” or
“Treatment” that is published on our website or app does not refer to medical treatment or medical
therapy and cannot be used in place of professional medical care. You must consult your doctor should
you have any health related questions prior to booking a massage treatment.
We do not guarantee that any service advertised on our website or our app is suitable for your intended
use, error-free or available. We do not guarantee any outcomes of any treatments you book through us.
We are not liable for any failures to provide our Booking Service due to you failing to provide accurate and
complete information when making a booking.
You must be over 18 years of age to use these services. By using our website, you confirm that you are of
legal capacity to agree to our terms and conditions and of legal age to book and receive the massage
Manual Therapy London takes and concludes bookings as a commercial agent for self-employed
independent contractors and is not responsible to you or liable for the actual service you booked using our
website or app.
The purchase contract for the service is between the customer and the therapist. Manual Therapy London
is not a party to this agreement. Manual Therapy London is only responsible for the booking process and
customer service as outlined in these Terms and Conditions.
When you make a booking through the Manual Therapy London, you enter into two legally binding
An agreement between you and Manual Therapy London based on these Terms and Conditions,
An agreement between you and the Independent Therapist in respect of the provision of services
booked though Manual Therapy London. This agreement is subject to the Independent Massage
Therapist’s terms and conditions which you will be asked to read and accept before the
appointment. Manual Therapy London will not be a party to this or any other agreements in
relation to the provision of any massage therapy treatments. Manual Therapy London is acting as
a booking agent only.
3 hours is needed prior to your booking treatment. If booking is done less than 3 Hours prior to your
treatment we cannot guarantee that your Therapist will offer your requested Service.
You will have to provide your payment details when you make your booking via Manual Therapy London
website, application or over the phone.
Full payment will be collected at the time of booking and no service will be provided unless the fee has
been paid in full.
When you make a payment for a massage service via Manual Therapy London, we are acting as a
commercial agent on behalf of the Independent Therapist and our receipt of the correct payment will
discharge your debt to that Independent Therapist.
We take all reasonable care to ensure all information you provide when making a payment is secure by
using encrypted payment mechanism. We will not be held liable should a third party gain unauthorized
access to your information where there has been no negligence on our part.
All card payments are required to be authorized by the card issuer.
You agree to provide complete and correct information when you make a booking through Manual Therapy
London, including but not limited to billing and payment details.
Manual Therapy London acts as a commercial agent of the Independent Therapists and concludes
bookings on their behalf. The Independent Therapists contract will be formed once you receive a written
confirmation via e-mail.
All payments are made via our website, application or telephone. Manual Therapy London collects
payments on behalf of Independent Therapists who we charge an agent’s fee.
All fees are exclusive of VAT, VAT may be charged by Independent Therapists where applicable.
You do not have a statutory right to cancel a booking made via Manual Therapy London. You do have a
contractual right to cancel a booking with an Independent Therapist in the following circumstances and on
the following terms.
If you cancel your order before the appointment start time, the Independent Therapist will consider your
booking cancelled without requiring full or partial payment of the fee or levying a cancellation fee in the
You cancel the booking at least 24 hours prior to the massage appointment time.
If the massage appointment time falls within 24 hours from the time of booking and you
make a cancellation within the grace period of 10 minutes from confirming you want to
make that booking.
If you cancel a booking within 24 hours of the massage appointment time or after the grace period has
elapsed, your cancellation represents a late cancellation and the Independent Therapist will be entitled to
30% of the applicable treatment fee.
If you cancel a booking within 2 hours of the massage appointment time and, if applicable, the grace
period has elapsed, your cancellation represents a very late cancellation and the Independent Therapist
will be entitled to 100% of the applicable treatment fee.
If you cancel a booking on or after the massage appointment time or do not attend the appointment at
the time or premises agreed on at the time of booking, the Independent Therapist will also be entitled to
100% of the applicable treatment fee.
If you are unable to cancel a booking without incurring the cancellation fee due to circumstances that are
completely outside of your control, we may waive a cancellation fee at our discretion. In doing so we act
as an agent of the Independent Therapist who is the principal in providing the massage service.
Prices for the services are as quoted on the website and the app but may be changed by Manual Therapy
London or the Independent Therapists at any time.
When the change takes place, prices will be updated on the website and the application, confirmed
bookings will not be affected by these changes.
Payments for the services must be made at the time of booking in pound sterling via credit or debit card
or via a third party payment processor such as Paypal.
If you make your payment via a third party payment processor you will be redirected to their website and
When you pay for services through Manual Therapy London, we will collect the payment as a commercial
agent of the relevant Independent Therapist. Once Manual Therapy London receives your payment, you
debt to the Independent Therapist will be discharged.
You are responsible for the following:
Providing complete and correct information when securing a booking
Making full payment for the treatment booked.
Providing access for the Independent Therapist to your Designated Premises and ensuring that
the premises have all the necessary facilities to perform the massage treatment such as
adequate space, heating and lighting.
Ensuring the health and safety of the Independent Therapist whilst at your designated premises.
Providing access to the Therapist to your Designated Premises and
Your booking may be cancelled if you provide incomplete or inaccurate information and this may result in
the inability to provide the requested massage treatment by the Independent Therapist.
Extensions and Delays
If you request to extend the service time you have booked, The Independent Therapist may fulfil your
request subject to availability and payment of the additional fee for the extra time calculated based on the
If you are delayed and unable to receive the massage treatment at the premises and time specified in the
booking by more than 10 minutes then the Independent Therapist is entitled to finish the massage
treatment at the time agreed when the booking was made without any fee deductions for the reduced
If you and the Independent Therapist agree to proceed with the massage treatment for the full time
allotted despite the delay, the Independent Therapist will be entitled to the additional fee calculated based
on the Treatment Price payable before the start of the massage treatment.
In the event of a complaint or a dispute between a customer and a massage therapist, Manual Therapy
London may act as a point of contact to provide customer service and resolve the issue. We at Manual
Therapy value your Feedback and take it very seriously if they’re will be any issues with the Therapist
multiple times we will eliminate the Therapist and Remove his/hers Profile from our Manual Therapy
Website and will no longer provide these services with us.
Your Safety is a paramount importance to us at Manual Therapy London, but we are not responsible for
your Safety as we are only a booking service and we are not responsible for what may happen during your
treatment with the Therapist.
Punctuality of the Therapist
Arriving late may interfere with your treatment and we cannot guarantee that your treatment will be extended
as we are not responsible for the Treatment nor the Therapist if he/she is late.
Once you register on our website or download our application (MTL), you will be able to search for a
massage treatment or massage therapist in your area using our search engine and book the selected
service with an Independent Therapist.
We are committed to protecting your privacy. We will only use the information that we collect about you
lawfully (in accordance with the Data Protection Act 1998). We collect information about you for only 2
Firstly, to process your order(booking) Second, to contact you if we ever need to inform you about the
Therapist changes or Booking changes.
The type of information we will collect about you includes: your name, D.O.B, address, phone number, email
address. The information we hold will be accurate and up to date. You can check the information that we
hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. The
personal information which we hold will be held securely in accordance with our internal security policy and
By using our website, you agree to these terms and conditions. You must not make any bookings unless
you accept these T&C